Privacy Policy
Last Updated: November 4, 2025
This Privacy Policy explains how Rovell collects, uses, and discloses your personal information in connection with the operation of the rovellcanada.com website.
What information do we collect?
Personal data is information that can be used to identify you directly or indirectly. Personal data also includes anonymous information that is linked to information that can be used to identify you directly or indirectly. Personal data does not include information that is irreversibly anonymized or aggregated so that we can no longer identify you, either in combination with other information or in any other way.
We will only collect and use personal data that is necessary to comply with our legal obligations and to help us manage our business and provide you with the services you request.
We collect information from you when you register on our website, place an order, subscribe to our newsletter, or respond to a survey.
When you order or register on our website, you may be asked to provide the following information: name, email address, postal address, and telephone number. However, you can also visit our website anonymously.
What do we use your information for?
We use the information you provide for the specific purposes stated at the time of collection and as otherwise permitted by law. The information we collect from you may be used in the following ways:
- To personalize your experience (your information helps us better respond to your individual needs).
- To improve our website and your shopping experience (we are constantly working to improve our offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us respond more effectively to customer service inquiries and support needs).
- To process transactions, including payments and delivery of purchased products or services, and to administer promotions, surveys, or other site features.
- To send periodic emails. The email address you provide in connection with your order may be used to send you important information and updates about your order, as well as occasional company news, updates, and related product or service information.
Legal basis for processing personal data
If you are located in the European Economic Area (EEA), our processing of your personal data will be based on the following:
To the extent that we obtain your consent to process your personal data, such processing will be justified under Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If processing your personal data is necessary to fulfill a contract between you and us, or to take measures prior to entering into a contract at your request, such processing will be based on Article 6(1)(b). If processing is necessary for us to fulfill a legal obligation, we will process your personal data on the basis of Article 6(1)(c). If processing is necessary to safeguard our legitimate interests, the processing will take place in accordance with Article 6(1)(f).
Please note that if you have given your consent to the processing of your personal data, you can withdraw your consent at any time by sending an email to support@rovellcanada.com. The withdrawal will not affect the legality of processing carried out before the withdrawal.
Your rights
We take reasonable measures to ensure that your personal information is correct, complete, and up to date. You have the right to access, correct, or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standardized format and, where technically possible, the right to have your personal data transferred directly to a third party. You can submit a complaint to the competent data protection authority regarding the processing of your personal data.
To protect your privacy and security, we may request information from you to verify your identity and your right to access your personal data. There are cases where applicable laws or regulations allow or require us to refuse to provide or delete some or all of the personal data we hold.
You can contact us by email at support@rovellcanada.com to exercise your rights. We will respond to your request within a reasonable time and take all reasonable steps to ensure that your personal information is correct and up to date.
How do we protect your information?
You are responsible for maintaining the security of your username and password on rovellcanada.com. We recommend that you choose a strong password and change it regularly. Please do not use the same login details (email and password) on multiple websites.
We take a number of security measures, including using a secure server. All sensitive or credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted into the database of our payment gateway provider so that it is only accessible to those authorized with special access rights and who are required to keep the information confidential. After a transaction, your private information (credit card, social security number, finances, etc.) will not be stored on our servers.
Our servers and websites are scanned and verified externally every day by McAfee Secure from Symantec to protect you online.
Do we use cookies?
Yes. Cookies are small files that a website or service provider transfers to your computer’s hard drive via your browser (if you allow it). This enables websites or service providers to recognize your browser and remember certain information.
We use cookies to help us remember and process items in your shopping cart, understand and store your preferences for future visits, and collect aggregate data about website traffic and interactions so we can improve your experience.
We may use third-party service providers to help us better understand our website visitors. For example, we use Google Analytics, a web analysis service provided by Google Inc., to help us understand how users interact with our website. Google Analytics uses cookies to collect data such as usage patterns and generates reports that help us improve our website and services. The information generated by Google cookies (including your IP address) may be transferred to and stored by Google on servers in the United States.
Some pages may include third-party applications that set their own cookies to provide services, track success, or customize experiences (e.g., social sharing buttons). Because of the way cookies work, we cannot access cookies set by third parties, nor can third parties access cookies set by us.
If you prefer, you can choose to receive a warning each time a cookie is sent or disable all cookies through your browser settings. Some website functions may not work properly if cookies are disabled, but you can still place orders by contacting our customer service at support@rovellcanada.com.
Do we provide information to third parties?
We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who help us operate our website, process payments, deliver products, or perform services for you, provided those parties agree to keep this information confidential. We may also release your information when required to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing or advertising purposes.
How long do we keep your information?
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.
Links to third parties
From time to time, we may include or offer third-party products or services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites, but we welcome any feedback regarding them.
Terms and Conditions
Please also refer to our Terms and Conditions page to learn about the terms of use, disclaimers, and limitations of liability that apply to your use of our website.
Changes to our Privacy Policy
If we decide to make changes to our Privacy Policy, we will post the updates on this page and/or update the date at the bottom of the policy.
Contact & Business Details
Company Name: GT Ecom B.V.
Store Name: Rovell
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Email: support@rovellcanada.com
Phone: +31 85 1155 289.
Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01
Opening Hours
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed