Shipping Policy

Total delivery time = Processing time + Shipping time

All estimated delivery times are based on actual data from previous orders. These times are provided for guidance only.

At Rovell, we strive to provide fast and reliable delivery to our Canadian customers. Please review our shipping terms below:

Shipping Locations

  • We currently ship only within Canada.

Shipping Partner

  • We work with Canada Post to ensure dependable and timely delivery.

Order Processing Time

Our order processing time is 1-5 business days (Monday to Friday). This is the time required to prepare and pack your order after it is placed.

NOTE: Orders submitted before 12:00 AM EST will begin processing on the same business day; orders placed after this cut-off will begin processing on the next business day.

Shipping Time

Once your order has been shipped, the shipping time is 1-5 business days (Monday to Friday), depending on your location in Canada.

Total Delivery Time

The total estimated delivery time is therefore 2-10 working days (processing + shipping combined).

Shipping Costs

  • Free shipping across Canada.
  • No hidden fees or handling charges.

Shipment Tracking

  • Once your order has been shipped, you will receive an email notification with a tracking number.
  • You can track your package on our Track My Order page.
  • If you have not received your tracking information or if the tracking link does not work, please contact us and we will resolve it promptly.

Address Changes

  • We cannot change the delivery address once the order has been shipped.
  • If you wish to update your address, please contact us within 24 hours of placing your order.
  • Send an email to support@rovellcanada.com or call us at +31 85 1155 289.

Cancellations

  • We can accept cancellations as long as the order has not yet been shipped.
  • Once your order has been dispatched, you may exercise your 14-day right of withdrawal in accordance with our Return and Refund Policy.

Unexpected Delays

  • In some cases, delivery may take longer than expected due to external factors.
  • If your shipment is delayed beyond the standard delivery period, please contact us and we will assist you immediately.

Damaged Packages

  • If your package arrives damaged, please refuse delivery and notify our customer service immediately.
  • If the package was delivered while you were not present, please contact us for further instructions.

Important Notes

  • Ensure your shipping address is correct before placing your order.
  • Double-check the selected size, color, and product details.
  • Provide a valid email address and phone number for delivery updates.

Contact & Business Details

Company Name: GT Ecom B.V.
Store Name: Rovell
Address: Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Email: support@rovellcanada.com
Phone: +31 85 1155 289.
Chamber of Commerce Number: 82232393
VAT Number: NL862386780B01

Opening Hours

Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed